Our Refund Policy

Not satisfied with our products? We care about you. Learn more about our refunds, returns, exchanges and shipping policies 

1. Refunds

We do not accept refunds, returns or exchanges unless the item you purchased is considered defective.

If you receive a defective item, please contact us at sales@akarali.com or shahid@akarali.com with details of the product and the defect.

You can send the item you consider defective to:

AKARALI

Suite 6.03, Level 6, Menara OBYU,

No.4 Jalan PJU 8/8A,

Damansara Perdana,

47820 Petaling Jaya,

Selangor

MALAYSIA

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@akarali.com or shahid@akarali.com with details of the product and the defect.

You can send the item you consider defective to:

 

AKARALI

Suite 6.03, Level 6, Menara OBYU,

No.4 Jalan PJU 8/8A,

Damansara Perdana,

47820 Petaling Jaya,

Selangor

MALAYSIA

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product within 60 day period.

3. Shipping

Our shipping delivery partner may be changed from time to time depends on the best commercial rate and other considerations.

However, should you need to ship our products back to us, kindly return the item you purchased to the following address:

 

AKARALI

Suite 6.03, Level 6, Menara OBYU,

No.4 Jalan PJU 8/8A,

Damansara Perdana,

47820 Petaling Jaya,

Selangor

MALAYSIA

Our refunds policy do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping